Frequently Asked Questions

Investing

• Will I pay a fee for investing?

  No, you are not assessed any fees for your investment in any investment round. The fees associated with running the project, accrediting you as a qualified investor, placing the funds received into escrow and so on are paid by the issuer.

• Will I receive project updates after I invest?

  You may receive updates from the project issuer on the status and progress of the project. You will be notified directly of these updates, and they may be viewed on the project itself under the update section.

• When will the offering close?

  An offering closes when either the maximum amount of funding has been reached, or the end date of the funding round has been closed.

• Can the issuer or the portal cancel my investment?

  Yes, as long as your funds are still in escrow, or haven't yet been received, your investment may be canceled. Once the funding round has closed, your investment cannot be canceled.

• Who can invest?

  Different types of offerings allow for different investors. Some types of offerings require that you be an accredited investor, while others allow everyone the opportunity to invest. Some offerings may even require that you live within a certain area to invest. Knowing what kind of investor you are will help you understand in which offerings you may invest.

• How much can I invest?

  The amount of funding you can invest depends on your status as an investor, the governing regulation and limits the issuer has chosen to place. When you begin your investment, you will be shown both the maximum and minimum investment limits.

• What happens if an offering doesn't reach it's funding goal?

  If an offering hasn't reached it's funding goal by the end of a funding round, the project will close and your committed funds will be refunded. You should expect to receive a refund within 10 business days.

• Can I modify my investment?

  No, you cannot modify an investment after you've completed your commitment to invest. If you wish to invest a different amount or make other such modifications, you may cancel your previous investment and make a new investment.

• Can I cancel my investment?

  Yes, you can cancel your investment up to the closure of a round of funding. Once the funding round has closed, you will not be able to cancel your investment. If you've already submitted payment, you should expect a refund within 10 business days.

• How do I verify my accredited status?

  During the investment process, you may be required to affirm that you are an accredited investor. Different offerings may require different levels of proof, and may have different methods to provide that proof. Review instructions carefully while you go through the investment process.

• How are contracts signed?

  During the investment process, you will receive specific instructions about how you are to sign any documents. Each offering may use it's own method of signing, so review instructions carefully during the investment process.

• How do I pay?

  During the investment process, you will receive specific instructions for that offerings method of payment. The method of payment is specific to each project, so carefully review each step of the investment process.

Promote An Investment

• Am I responsible for my own KYC/AML checks?

  Yes, you are responsible to vet all potential investors in your fund/offering by performing your own KYC/AML checks.  We recommend using Trulioo or Alloy.
  
  It is best practice to retain all of this information for record keeping.

• How do my investors receive signature documents?

  During the creation of your project, you will receive instructions to upload the signing instructions. Different types of offerings have different types of signature requirements, so it is important that you carefully review all instructions during the project creation process. If you are not given an opportunity to provide signature instructions during the project creation process, you will be contacted by our customer support to ensure that the signature documents are correctly associated with your offering.

• How do I receive payment?

  During the creation of your project, you will be required to provide information to the portal for escrow. Carefully review all instructions to ensure that you provide sufficient information.

• May I cancel an investment on my offering?

  Yes, as long as the investment are still in escrow, or haven't yet been received, you may cancel any investment. Once the funding round has closed, investments cannot be canceled.

• What happens if an offering doesn't reach its funding goal?

  If an offering hasn't reached it's funding goal by the end of a funding round, the offering will close, and committed funds will be refunded. If you have directly received any funds, you should issue refunds within 10 business days.

• When will the offering close?

  An offering closes when either the maximum amount of funding has been reached, or the end date of the funding round has been closed.

• What happens once I submit my offering?

  Once your offering has been created, we do a thorough check to see if your offering meets all of our requirements, then we validate you and your information. We work closely with you until your investment meets our criteria. When it has met the criteria for an offering on our site, we'll approve the project and it will automatically go live on the start date you've selected.

• Can I extend an offering?

  Yes, as long as your offering has not already closed. If you wish to extend an offering, please contact our support team.